MagMove Product Recall

Product recall notice

MagMove 5,000 mAh Dual Magnet Power Bank

Consumer safety and product satisfaction is our top priority at Cygnett.

We know you depend on our products, and we take this seriously.

Cygnett has identified a fire hazard issue with the Cygnett MagMove Dual Magnet Power Bank.

We ask that you stop using the MagMove Dual Magnet Power Bank immediately and return it to Cygnett to receive a full refund, no receipt required. We are initiating a recall of the MagMove Dual Magnet Power Bank and associated retail product bundles that include the MagMove Dual Magnet Power Bank. If you return it between now and 6th January 2025, you will also receive a $25 Cygnett discount code as a gesture of our appreciation.

Customer Support Contact

The issue identified in this recall is isolated to the MagMove Dual Magnet Power Bank and associated retail product bundles, and does not affect any of our other products.

We remain committed to upholding the highest standards of quality and safety in all our products.

Am I affected?

If you own any of the Cygnett Affected Models listed below, then this recall applies to you.

If you are not sure whether you are affected by this recall, please contact us to verify.

Customer Support Contact

Affected products:

CY4565PBCHE MagMove 5,000 mAh Dual Magnet Power Bank
CY4615PBCHE MagDrive Magnetic Car Mount Window & MagMove 5,000mAh Dual Magnetic Power Bank
CY4620PBCHE MagDrive Extendable Magnetic Car Mount & MagMove 5,000mAh Dual Magnetic Power Bank
CY4626PBCHE MagDrive Magnetic Car Mount Vent & MagMove 5,000mAh Dual Magnetic Power Bank
CY4631PBCHE MagStation 2-in-1 Magnetic Power Bank Charging Dock

What do I need to do?

Retail Purchases

If you purchased the MagMove Dual Magnet Power Bank or one of the affected products from one of our retail partners, you can receive a full refund at the point of purchase.  

Simply take your MagMove Dual Magnet Power Bank back to the store and our retail partners will assist you with the return process, if you are unable to return to the retailer of purchase please contact us at Cygnett Care

Online Purchases from Cygnett Australia website

If you purchased the MagMove Dual Magnet Power Bank or one of the affected products directly from us, the Cygnett Australia website (www.cygnett.com.au), we will directly refund your purchase.

You may have already received email correspondence from us, outlining the steps to actioning a refund and returning the product back to Cygnett. If you have not received an email, please contact our customer support team to commence your refund and product return: Cygnett Care

How do I check to see if my Cygnett product is affected?

You can check the Product Name and/or Product Code on your Cygnett products by:

Checking the Product Code and Product Name printed on the product. Every Cygnett product has both the Product Name and Code printed on the product itself.
Checking the packaging the product arrived in. Both the Product Name and Code will be printed on the packaging.
Checking the product manual that came with the product, inside packaging. Both the Product Name and Code will be printed on the product manual.
Contact our customer support team, who can help verify if your Cygnett product is affected: Cygnett Care

If you have any questions or require further assistance regarding this product recall, please do not hesitate to contact our Customer Support team.

We are here to support you through this process and ensure a swift resolution.

Customer Supp o rt Contact

Once again, we apologise for any inconvenience this may cause and thank you for your cooperation and understanding in this matter.

You are a valued customer. Your continued support and loyalty mean the world to us, and we are committed to maintaining your trust.

FAQs:

Q: Will I receive a refund for my recalled product?

A: Yes, refunds will be provided for all purchases of the affected products.

Q: Can I get a replacement product instead of a refund?

A: At this time, we are only offering refunds for returned products.

Q: How do I return my recalled product?

A: The return process varies depending on whether you purchased the product from a retail partner or our website. Please refer to the instructions provided above.

Q: Is there a deadline for returning the recalled product?

A: We encourage customers to return their products as soon as possible, but there is no strict deadline for returns.

Q: Will I be reimbursed for return shipping costs?

A: Yes, if you purchased the product from our website, we will provide a shipping label and cover the return shipping costs.

Q: How long will it take to receive my refund?

A: Refunds will be processed promptly after the return has been initiated. Refunds from cygnett.com purchases are usually processed within 2 business days; however, some payment methods can take up to 14 business days.

Q: Are other Cygnett products affected by this recall?

A: No, this recall is specific to the MagMove Power Bank and associated products listed above. All other Cygnett products remain safe for use.

Q: Can I contact customer support for additional assistance?

A: Yes, our customer support team is available to assist with any further questions or concerns you may have: Cygnett Care